"This is a real father
and son family business."
We want all our clients to enjoy ultimate peace of mind, knowing that they have chosen the best material and workmanship to suit their needs.
At UrbanArch, we come to work everyday because we are passionate about what we do. We specialize in deck construction, and our goal is to bring your vision to life. We work with you closely to make sure that we all understand not only how your new deck will add to the satisfaction you have in your home, but also the specific look and feel you want for your new deck. Our aim is to exceed your expectations not only in workmanship but also quality of service.
UrbanArch Building is a close knit father and son team. Tony has been in business for the last thirty years and Dean has been in the building industry for the last 14 years. A lot of that time was spent constructing homes for major project builders. Both bring a lot of experience to any project to ensure that is done correctly, with the right materials and quality workmanship so that the finished project exceeds your expectations.
We understand that our reputation is defined by our client’s satisfaction, and so we only work with the industry’s most reputable brands. That is why we partner with companies like:
Our Service
Every business makes a promise to it’s clients.
The following promises to you are at the core of our business
practices.
Service standards
- An important guiding principle for us is to make sure that you receive excellent value for your investment. We do it right the first time so that your deck not only looks fabulous, it will give you a lifetime of trouble free satisfaction.
- Our onsite team is able to make decisions about changes in consultation with you as the work proceeds.
- We will treat your home with care an respect .
- The team that constructs your project is professional, and this reflected in their behaviour and choice of language.
- We build decks to BCA code or above – we don’t take any shortcuts.
- We will dispose of all the rubbish associated with your project.
Product and workmanship standards
- We will use only the very best materials for your project.
- We take pride in the work we do for you – the quality and care of our workmanship will ensure you get a lifetime of use and joy from your new deck.
- You will receive a full eight-year warranty on all our work
- We do it right or we don’t do it all.
Service standards
- You will receive a schedule of works outlining the work involved on a day by day basis for you project.
- If there is an unforseen problem, we will let you know immediately, along with a resolution.
- We will always answer your call or get back to you the same day if we are unable to answer your call immediately.
The main principle we endeavour to live up to every project is: Remember that the work we do is for our clients. We try to never forget that while we may only be with our clients for a week or two, the work we do will be with them forever. The more we remember that, the better the work we do.